CRM

Customer Relationship Management (CRM) systems are software applications designed to help businesses manage and improve their interactions with customers and potential customers. CRMs enable companies to store, organize, and analyze customer data, including contact information, communication history, purchase history, preferences, and other relevant details.

The primary goal of a CRM is to enhance customer relationships and provide a better overall customer experience. By centralizing customer data and interactions, CRMs enable businesses to understand their customers better and tailor their products, services, and marketing efforts to meet their needs and preferences

Implementing a Customer Relationship Management (CRM) system offers compelling reasons for businesses seeking to thrive in today's highly competitive landscape. By choosing to implement a CRM, companies can centralize and organize customer data, gaining valuable insights into customer behavior and preferences. This enhanced understanding allows businesses to deliver personalized experiences, build lasting relationships, and improve overall customer satisfaction.

CRMs streamline and automate various processes, including sales, marketing, and customer support, leading to increased operational efficiency. With automated sales pipelines and lead tracking, businesses can optimize their sales processes, boost conversion rates, and accelerate revenue growth. Marketing automation capabilities enable targeted and personalized campaigns, ensuring the right message reaches the right audience at the right time.

We offer a full management system package to academic institutions. Our systems have wide range of capabilities that helps manage all divisions of academic institutions. Following are the main features contained in our academic solutions:Timetable and Academic Calendar, Student and Staff Portals, Finance Management, Student Finance, Registry & File Management, Exams Management, Library and laboratory management, HR and Payroll Management, KOHA Library Solution.

We also offer: Bulk SMS and Mail Services, Procurement and Stores Management, Admissions Management and Students Registrations, Examination Management and Timetabling, Students Affairs/Welfare, Part-Timer Lecturer Management, Cafeteria Management, Hostels Management, Health Unit Management, Project & Events Management, Security Management, E-learning, Integration with Banks & MPESA, and Biometric Integration.